BGE opens walk-in energy help desks across Baltimore

BGE will hold a series of walk-in assistance sessions in Baltimore starting November 3. The program allows customers to meet with energy ambassadors without an appointment to discuss bill confusion, payment plans, and Budget Billing options.

The in-person events are split between two venue types. At the Baltimore City Northeast and Northwest CAP centers, ambassadors will be available from 9 a.m. to noon. The Northeast location at 5225 York Road hosts sessions on November 3, 10, and 17. The Northwest location at 3939 Reisterstown Road holds events on November 5 and 19. A separate session is scheduled for November 12 at the Baltimore City Eastern CAP center on 1731 East Chase Street.

Customers can also visit Enoch Pratt Free Library branches for help during afternoon hours. The Waverly branch at 400 E. 33rd Street will host a session from 12 p.m. to 4 p.m. on November 18. The Brooklyn branch at 300 E. Patapsco Avenue will hold its session on December 16 during the same time window.

For those who prefer online support, BGE is offering virtual assistance sessions. These webinars will run from 4 p.m. to 8 p.m. on November 3, November 17, December 1, and December 15. Participants will learn how to apply for financial assistance programs to help cover utility costs from home.

The utility company lists details for these services on bge.com/heretohelp. The Enoch Pratt Library also maintains a page for its Social Impact Programs where customers can find additional services.